FAQ
1. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI, net banking, and other secure payment options available at checkout.
2. Do you ship internationally?
Yes, we ship to select international destinations. Shipping charges and delivery timelines vary by location. Please check the shipping details at checkout for your region.
3. How long does delivery take?
Domestic orders are typically delivered within 5–7 business days. International orders may take 10–20 business days depending on the destination and customs processing.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your shipment on the courier's website.
5. What is your return policy?
We accept returns within 7 days of delivery for items in their original, unworn condition with all tags and packaging intact. Please contact us at our support email to initiate a return.
6. Are the watches covered by a warranty?
Yes, all watches come with a manufacturer's warranty. The warranty period varies by brand and model — please refer to the individual product page for specific warranty details.
7. Are the products authentic?
Absolutely. We source all our watches and accessories directly from authorized distributors and brands. Every product is 100% genuine and comes with original documentation where applicable.
8. Can I cancel or modify my order after placing it?
Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately via email or phone if you need to make any changes.
9. Do you offer gift wrapping or personalization?
Yes, we offer gift wrapping on request. Please mention it in the order notes at checkout and we will do our best to accommodate your request.
10. How do I contact customer support?
You can reach our support team via the Contact Us page. We aim to respond to all queries within 24–48 business hours.